Frequently Asked Questions About Our Furniture
Frequently Asked Questions About Our Furniture
Welcome to James Workshop’s FAQ page! We pride ourselves on crafting high-quality, handcrafted furniture tailored to elevate your space. Below, you’ll find answers to our most frequently asked questions. If you have any other inquiries, feel free to contact us!
1. What materials do you use for your furniture?
We primarily use Scandi redwood pine, with some products made from oak or other durable hardwoods. Our materials are selected for their longevity and aesthetic appeal.
2. Can I order custom sizes for your furniture?
Absolutely! We offer a variety of sizes for each product listing. If you need a bespoke size, just message us for a custom quote. We’re happy to accommodate your specific requirements.
3. What leg styles and colors are available?
We provide a wide selection of industrial steel and wood legs, allowing you to customize the appearance of your furniture to match your style.
4. What is the lead time for delivery?
Our typical lead time is 7 days, and we deliver your furniture via tracked DPD delivery to ensure you can track your order.
5. Do you offer international shipping?
We are currently working on providing international shipping. For now, we ship across the UK mainland only.
6. How easy is it to assemble your furniture?
Our furniture is designed for easy assembly. Generally, only the legs need to be attached, and the holes are pre-drilled. All you need is a screwdriver, and assembly typically takes 5-10 minutes.
7. Where is James Workshop located?
We are proudly based in Berkshire, UK, where we craft our furniture with care and precision.
8. Do you offer free delivery?
Yes, we provide free delivery to UK mainland addresses. If you are located in Northern Ireland, the islands, or the Scottish Highlands, please contact us before placing your order for a shipping quote.
9. What is your return and exchange policy?
We offer a 30-day return policy for standard orders. If you’re not satisfied with your furniture, you can return it for a refund or exchange. Please note that custom orders are non-refundable.
10. How should I care for my furniture?
To maintain the beauty of your furniture, check out our detailed furniture care guide.
11. Is your wood sustainable?
Yes, we use FSC-certified wood or reclaimed wood, ensuring our products are both eco-friendly and sustainable.
12. How can I contact you for more information?
If you have further questions or need assistance, please reach out via email at james@jamesworkshop.co.uk or use our live chat feature on our website.
We hope these FAQs help answer your questions! For any additional inquiries, feel free to contact us. Explore our full range of furniture at jamesworkshop.co.uk.
Welcome to James Workshop’s FAQ page! We pride ourselves on crafting high-quality, handcrafted furniture tailored to elevate your space. Below, you’ll find answers to our most frequently asked questions. If you have any other inquiries, feel free to contact us!
1. What materials do you use for your furniture?
We primarily use Scandi redwood pine, with some products made from oak or other durable hardwoods. Our materials are selected for their longevity and aesthetic appeal.
2. Can I order custom sizes for your furniture?
Absolutely! We offer a variety of sizes for each product listing. If you need a bespoke size, just message us for a custom quote. We’re happy to accommodate your specific requirements.
3. What leg styles and colors are available?
We provide a wide selection of industrial steel and wood legs, allowing you to customize the appearance of your furniture to match your style.
4. What is the lead time for delivery?
Our typical lead time is 7 days, and we deliver your furniture via tracked DPD delivery to ensure you can track your order.
5. Do you offer international shipping?
We are currently working on providing international shipping. For now, we ship across the UK mainland only.
6. How easy is it to assemble your furniture?
Our furniture is designed for easy assembly. Generally, only the legs need to be attached, and the holes are pre-drilled. All you need is a screwdriver, and assembly typically takes 5-10 minutes.
7. Where is James Workshop located?
We are proudly based in Berkshire, UK, where we craft our furniture with care and precision.
8. Do you offer free delivery?
Yes, we provide free delivery to UK mainland addresses. If you are located in Northern Ireland, the islands, or the Scottish Highlands, please contact us before placing your order for a shipping quote.
9. What is your return and exchange policy?
We offer a 30-day return policy for standard orders. If you’re not satisfied with your furniture, you can return it for a refund or exchange. Please note that custom orders are non-refundable.
10. How should I care for my furniture?
To maintain the beauty of your furniture, check out our detailed furniture care guide.
11. Is your wood sustainable?
Yes, we use FSC-certified wood or reclaimed wood, ensuring our products are both eco-friendly and sustainable.
12. How can I contact you for more information?
If you have further questions or need assistance, please reach out via email at james@jamesworkshop.co.uk or use our live chat feature on our website.
We hope these FAQs help answer your questions! For any additional inquiries, feel free to contact us. Explore our full range of furniture at jamesworkshop.co.uk.